Legal
Terms of service
These terms apply to the coaching services, programmes, and digital products offered through this website. By booking a call, joining a programme, or buying a product, you agree to them. Please read them before you book.
This site is operated by SNA Digital LLC, a limited liability company registered in Delaware, of 1111B S Governors Ave, Dover, DE 19904, United States (“we”, “us”). You can reach us at hello@singlenotalone.space.
What you are buying
Coaching is a working relationship. You bring the situation and the willingness to act on it; we bring structure, questions, and accountability across the seven domains this practice is built around. What is being sold is the time, the framework, and the attention, not a particular result.
Each offer states plainly what is included: how many sessions, over what period, and what happens between them. If something is not listed as included, it is not included.
What coaching is not
Coaching is not therapy, counselling, psychiatric care, medical treatment, spiritual direction, or financial, legal, or tax advice. It does not diagnose or treat any condition, and it is not a substitute for care from a qualified professional.
If something comes up in our work that would be better served by a therapist, a doctor, a pastor, or a qualified adviser, we will say so and, where we can, point you toward it. If you are in crisis or at risk of harming yourself, please contact your local emergency services or a crisis line rather than waiting for a session.
You remain responsible for your own decisions and their outcomes. Nothing said in a session is an instruction, and acting on it is your choice.
Booking, rescheduling, and missed sessions
Sessions are booked through the scheduling link provided after purchase. You will get a confirmation by email with the time and the joining link.
You can move a session, free of charge, with at least 24 hours notice. Moving a session is genuinely fine and does not need a reason.
A session cancelled with less than that notice, or not attended, counts as used. If something serious happens and you need an exception, tell us and we will deal with it reasonably.
If we need to move a session, we will give you as much notice as we can and offer an alternative time at no cost to you.
Payment
Prices are shown on the page for each offer and include any tax where that applies. Payment is taken at the point of purchase unless a payment plan is offered and agreed in writing.
Where a programme is paid in instalments, the full amount is owed for the programme. Missing an instalment may pause access until it is settled.
Your responsibilities
You agree to give accurate information when you book, to arrive for sessions on time and in a place where you can speak freely, and to tell us if anything material changes, including anything about your health or circumstances that affects the work.
You are responsible for your own internet connection and for a device that can join a video call.
Confidentiality
What you say in a session stays between us. We will not share it, sell it, or use it as an example without your explicit written permission, and permission for one thing is not permission for another.
There are narrow exceptions, and they are the usual ones: where we are required by law to disclose something, or where there is a genuine and immediate risk of serious harm to you or to someone else.
How your personal data is handled, stored, and deleted is set out separately in our Privacy & Cookies policy.
Recordings
Sessions are not recorded unless we both agree to it in advance. Group sessions, where they are recorded, are announced as such before the recording starts, and you can ask to be excluded.
You may not record a session without our knowledge and agreement, and you may not publish or share a recording of one.
Materials and intellectual property
Workbooks, frameworks, templates, recordings, and written material provided as part of a programme remain our property. You get a personal, non-transferable licence to use them for your own purposes for as long as you have access.
You may not resell them, republish them, share your access with someone else, or use them to build a competing programme.
What you produce using them, your own notes, plans, and work, is yours.
Group programmes
Where a programme includes a group, what other participants share in that group is theirs and stays in the room. Taking someone else’s story out of the group is a reason to be removed from it without a refund.
We may remove anyone whose conduct makes the group unsafe or unworkable for the others.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Beyond that, our total liability to you in connection with the services is limited to the amount you paid for them. We are not liable for indirect or consequential losses, including lost profits, lost income, or lost opportunity.
We do not promise a specific outcome from coaching, and no statement on this site should be read as one.
Ending the arrangement
You can stop at any time. What you are owed back, if anything, is set out in the refund policy below.
We may end the arrangement if these terms are broken, if payment is not made, or if continuing would not be appropriate or safe. Where we end it for a reason that is not your fault, we will refund the unused portion.
Changes to these terms
We may update these terms. The version that applies to you is the one published when you booked or purchased. Material changes will be dated at the foot of this page.
Governing law
These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in the State of Delaware, and both of us agree to that.
If you live somewhere else, this does not take away rights the consumer protection laws of your own state give you. Where those laws say something different from this page, they win, and nothing here is intended to waive a right you cannot waive.
We would much rather sort a problem out directly. Write to hello@singlenotalone.space before anything formal, and we will make a genuine attempt to resolve it.
Getting in touch
If something here is unclear, or you think we have got something wrong, write to hello@singlenotalone.space. We would rather hear it early.
Refund policy
The short version: if you have not started, you get your money back. Once we have started working together, you can stop whenever you like and we will refund what has not been used. Digital products you have already downloaded are the exception, and the reason is below.
Before anything has started
You can cancel within 14 days of purchase and get a full refund, as long as no session has taken place and no digital material has been downloaded.
To be clear about where this comes from: those 14 days are our policy, not a legal requirement we are restating. Some states give consumers additional cancellation rights, and where they do, those apply on top of this and the one better for you wins.
Once we have started
For one-to-one work, you can stop at any point. We refund the sessions you have not used, at the price you paid for them, and keep the ones you have.
For a cohort or group programme, you can leave at any point and we refund the remaining weeks on the same basis. Where the programme was bought at a discount that depended on committing to the whole thing, the refund is calculated against the undiscounted price of what you have already used.
Refunds are made to the original payment method, normally within 10 business days of us agreeing the amount.
Digital products
Ebooks, workbooks, and other downloads are refundable until you download them. After that they are not, for the ordinary reason that they cannot be returned.
If a file is broken, will not open, or is not what the page said it was, tell us and we will fix it or refund it. That is a different situation and it is not covered by the line above.
If we cancel
If we cancel a session or a programme, or cannot deliver what was bought, you get a full refund of the part not delivered. If we end the arrangement for a reason that is not your fault, the same applies.
If we end it because these terms have been broken, no refund is due for the remainder.
Missed sessions
A session missed without notice, or cancelled inside the notice period in the terms above, counts as used and is not refunded. If something serious happened, say so and we will deal with it reasonably rather than by the letter of this paragraph.
How to ask
Write to hello@singlenotalone.space with the name you booked under and what you would like to happen. You do not need to explain why, and you will not be talked out of it.
We will reply within 3 business days and tell you what we are refunding and when.
Last updated 3 August 2026.